Everyone sometimes changes their mobile number, maybe due to a new operator, or simply a fresh start. And that’s all fine, but it’s very important that your bank receives this information right away so it can continue to seamlessly send you notifications about your transactions, send you codes for online payments, let you receive e-statements, essentially, for all your daily interactions with the bank.
The good news is that you can now update your mobile number yourself, quickly, easily, and directly at the ATM.
Thanks to the Mobile Phone Number Update via ATM service, you no longer need to go to the nearest bank branch and wait at the counter or fill out forms just to change your phone number in the bank’s system. All you need to do is insert your card into the ATM, select the menu for checking your mobile number and enter the new one. Done.
Why is this service a true upgrade to everyday life?
The service is more than welcome in situations when you need access to digital banking services and suddenly realize that the OTP code for 3D Secure online payments will be sent to your old number. The same applies to the smooth functioning of other bank services, such as SMS notifications you receive for all your transactions, but also for failed payment attempts — which is especially important if someone is trying to misuse your card. All you need to do is visit the nearest ATM, and the problem will be solved in less than a minute.
- No unnecessary waiting in line at a branch
- The update is instant and automatically recorded in the bank’s system
- The service is available 24/7 at the ATM
- The change is done securely and independently using your card and PIN
- Perfect for people on the go or those who don’t have time for administrative tasks
Focus on trust and security
The Mobile Phone Number Update via ATM service is not just practical — it is fully aligned with the highest security standards in banking. Your number can only be changed using your card and PIN, just as if you were withdrawing money or making a transaction.
There is no risk of misuse or incorrect registration because you personally enter your number directly into the system. Due to enhanced security protocols when synchronizing your data in the bank’s database with the CaSys database, your updated phone number becomes active the following day.
And when your number is secure and up to date, you know that every notification, SMS code, or important message from the bank will arrive exactly where it should. This means greater control, less risk, and the assurance that you are always in sync with your finances — whether you’re on vacation, at work, or at home with a cup of coffee.
A small step for you, a big convenience for the future
Without a correct mobile number, you cannot receive one-time verification codes, payment confirmations, transaction notifications, or other services and information from the bank. The service is provided for partner banks by CaSys AD Skopje, the independent card payment processor, and it is up to you to check whether your bank offers it at its ATMs. The next time you’re near one, update your information. Fast, simple, and secure.