Call Center supports 24 hours, 365 days a year cardholders, merchants and authorized bank’s personnel on Macedonian and English language.
- Operational procedures for handling POS terminals – information for merchants;
- ATM locations;
- Operational procedures for handling ATM terminals – information for authorized bank’s personnel;
- Procedure in case of forgotten PIN;
- Monitoring MasterCard/Visa line connection;
- Card blocking/deblocking by cardholder or authorized bank’s personnel;
- Voice authorization;
- Client’s complaints.