Call Center

Call Center supports 24 hours, 365 days a year cardholders, merchants and authorized bank’s personnel on Macedonian and English language.


Available information:

  • Operational procedures for handling POS terminals – information for merchants;
  • ATM locations;
  • Operational procedures for handling ATM terminals – information for authorized bank’s personnel;
  • Procedure in case of forgotten PIN;
  • Monitoring MasterCard/Visa line connection;
  • Card blocking/deblocking by cardholder or authorized bank’s personnel;
  • Voice authorization;
  • Client’s complaints.