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Call Center

Call Center supports 24 hours, 365 days a year cardholders, merchants and authorized bank’s personnel on Macedonian and English language.

Available information:

Operational procedures for handling POS terminals – information for merchants;

ATM locations;

Operational procedures for handling ATM terminals – information for authorized bank’s personnel;

Procedure in case of forgotten PIN;

Monitoring MasterCard/Visa line connection;

Card blocking/deblocking by cardholder or authorized bank’s personnel;

Voice authorization;

Client’s complaints.

Services