Call Center supports 24 hours, 365 days a year cardholders, merchants and authorized bank’s personnel on Macedonian and English language.
Operational procedures for handling POS terminals – information for merchants;
Operational procedures for handling ATM terminals – information for authorized bank’s personnel;
Procedure in case of forgotten PIN;
Monitoring MasterCard/Visa line connection;
Card blocking/deblocking by cardholder or authorized bank’s personnel;